AlertMedia incident

Investigating delays in import processing

Minor Resolved View vendor source →

AlertMedia experienced a minor incident on April 17, 2024 affecting Import and User Provisioning, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2024, 04:42 PM UTC
Resolved
Apr 17, 2024, 05:10 PM UTC
Duration
28m
Detected by Pingoru
Apr 17, 2024, 04:42 PM UTC

Affected components

Import and User Provisioning

Update timeline

  1. investigating Apr 17, 2024, 04:42 PM UTC

    We are currently investigating an issue that is causing delays in import processing for some customers.

  2. identified Apr 17, 2024, 04:53 PM UTC

    The issue has been identified and delayed imports are processing, new imports will run as expected.

  3. monitoring Apr 17, 2024, 04:58 PM UTC

    Queued imports are processing and new imports will run as expected. We will continue to monitor the queued imports.

  4. resolved Apr 17, 2024, 05:10 PM UTC

    This incident has been resolved.