AlertMedia incident

Investigating delays for Imports and Group updates

Minor Resolved View vendor source →

AlertMedia experienced a minor incident on April 19, 2024 affecting Import and User Provisioning, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2024, 06:12 PM UTC
Resolved
Apr 19, 2024, 09:00 PM UTC
Duration
2h 48m
Detected by Pingoru
Apr 19, 2024, 06:12 PM UTC

Affected components

Import and User Provisioning

Update timeline

  1. investigating Apr 19, 2024, 06:12 PM UTC

    We are investigating an issue with Imports and group updates.

  2. identified Apr 19, 2024, 06:52 PM UTC

    The issue has been identified and we are working on a fix

  3. identified Apr 19, 2024, 08:09 PM UTC

    We are continuing to work on implementing the fix for ongoing performance issues with imports.

  4. monitoring Apr 19, 2024, 08:41 PM UTC

    The fix has been deployed to production, and we're seeing the system recover. We will continue to monitor and update this page once all systems are confirmed to be recovered and stable.

  5. resolved Apr 19, 2024, 09:00 PM UTC

    This incident has been resolved.