AlertMedia experienced a minor incident on November 13, 2024 affecting Web Dashboard & Mobile App, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Web Dashboard & Mobile App
Update timeline
- monitoring Nov 13, 2024, 01:29 PM UTC
Users are experiencing intermittent delays in loading map layers. The root cause is performance issues with the ArcGIS service (see https://status.arcgis.com/). We are monitoring the issue.
- resolved Nov 13, 2024, 02:37 PM UTC
We are seeing recovery of our Visual Intelligence systems as ArcGIS reports the issue on their end has stabilized.