AlertMedia incident

User Imports via SFTP nonfunctional for some customers.

Major Resolved View vendor source →

AlertMedia experienced a major incident on February 20, 2025 affecting Import and User Provisioning, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2025, 07:31 PM UTC
Resolved
Feb 20, 2025, 07:56 PM UTC
Duration
25m
Detected by Pingoru
Feb 20, 2025, 07:31 PM UTC

Affected components

Import and User Provisioning

Update timeline

  1. investigating Feb 20, 2025, 07:31 PM UTC

    We are currently investigating an issue that is causing user import via SFTP to be inaccessible for some customers.

  2. monitoring Feb 20, 2025, 07:37 PM UTC

    We have implemented a fix for the SFTP issues we were experiencing and are monitoring the system as performance improves.

  3. resolved Feb 20, 2025, 07:56 PM UTC

    This incident has been resolved.