AlertMedia experienced a notice incident on May 13, 2025 affecting Web Dashboard & Mobile App and Global Intelligence, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 13, 2025, 09:03 PM UTC
Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.
- resolved May 13, 2025, 10:04 PM UTC
Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.