USW2 & USE1 Region Degraded Performance

Update timeline

1. investigating Mar 13, 2026, 07:47 AM UTC

   We are currently investigating this issue.

2. investigating Mar 13, 2026, 07:47 AM UTC

   We are continuing to investigate this issue.

3. identified Mar 13, 2026, 08:08 AM UTC

   We have identified an issue affecting our USW2 (US West) region, with some impact also observed in USE1 (US East). Customers may be experiencing elevated latency, RPC errors, or connectivity issues on certain networks in these regions. Our team has taken immediate mitigation steps and is actively monitoring the situation. We are working to restore full service. We are investigating the root cause with our infrastructure provider and will provide updates as the situation develops.

4. monitoring Mar 13, 2026, 08:38 AM UTC

   We have applied mitigations and are seeing signs of improvement. We are continuing to closely monitor the situation to confirm full stability. We will provide further updates shortly.

5. monitoring Mar 13, 2026, 09:00 AM UTC

   We are continuing to monitor for any further issues.

6. monitoring Mar 13, 2026, 09:48 AM UTC

   Impact is fully mitigated, we are continuing to monitor for any further issues.

7. resolved Mar 13, 2026, 01:36 PM UTC

   This incident has been fully resolved. The root cause was an outage at our cloud infrastructure provider affecting the US West and US East regions. Our infrastructure architecture allowed us to mitigate customer impact ahead of the provider's own resolution. All systems are now confirmed stable and fully operational.