Alchemer incident

500 errors in the US when accessing surveys or navigating tabs in the builder.

Minor Resolved View vendor source →

Alchemer experienced a minor incident on February 13, 2024 affecting Application - US and Response Processing - US, lasting 2h 58m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2024, 03:11 PM UTC
Resolved
Feb 13, 2024, 06:09 PM UTC
Duration
2h 58m
Detected by Pingoru
Feb 13, 2024, 03:11 PM UTC

Affected components

Application - USResponse Processing - US

Update timeline

  1. investigating Feb 13, 2024, 03:11 PM UTC

    We are currently investigating this issue.

  2. identified Feb 13, 2024, 03:40 PM UTC

    This issue has been identified and a fix is being implemented.

  3. resolved Feb 13, 2024, 06:09 PM UTC

    This incident has been resolved