Alchemer incident

EU application is not available

Critical Resolved View vendor source →

Alchemer experienced a critical incident on September 20, 2020 affecting Application - EU, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2020, 02:43 AM UTC
Resolved
Sep 20, 2020, 03:32 AM UTC
Duration
49m
Detected by Pingoru
Sep 20, 2020, 02:43 AM UTC

Affected components

Application - EU

Update timeline

  1. investigating Sep 20, 2020, 02:43 AM UTC

    Access to the EU application is unavailable. Our teams are working now to resolve this. We'll post updates momentarily.

  2. monitoring Sep 20, 2020, 03:16 AM UTC

    A fix has been implemented and we are now monitoring. You can access the EU application now.

  3. resolved Sep 20, 2020, 03:32 AM UTC

    This is now resolved. Please reach out to [email protected] if you continue to experience issues.