Alchemer experienced a notice incident on November 12, 2020 affecting Survey Taking - US and Survey Taking - EU and 1 more component, lasting 5h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Survey Taking - USSurvey Taking - EUSurvey Taking - CA
Update timeline
- investigating Nov 12, 2020, 01:44 PM UTC
We are currently looking into reports of HTML not rendering in non-default languages within translated surveys.
- identified Nov 12, 2020, 04:36 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 12, 2020, 07:33 PM UTC
This incident has been resolved.