Alchemer incident

Slow Performance and Intermittent Error Messages on US App

Minor Resolved View vendor source →

Alchemer experienced a minor incident on November 18, 2020 affecting Application - US and Survey Taking - US, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2020, 07:30 PM UTC
Resolved
Nov 18, 2020, 08:20 PM UTC
Duration
50m
Detected by Pingoru
Nov 18, 2020, 07:30 PM UTC

Affected components

Application - USSurvey Taking - US

Update timeline

  1. investigating Nov 18, 2020, 07:30 PM UTC

    We are currently working to resolve issues causing some users to receive an error message when attempting to log into the US application. More information to follow.

  2. monitoring Nov 18, 2020, 07:48 PM UTC

    We have been able to stabilize the issue causing the error messages. Our teams are continuing to work to ensure stability.

  3. resolved Nov 18, 2020, 08:20 PM UTC

    While the issue has subsided, our team is continuing to work internally to come to a root cause and work to resolve the issue going forward. We are continuing to monitor.