Alchemer experienced a minor incident on November 20, 2020 affecting Application - CA, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 20, 2020, 06:10 PM UTC
We are currently investigating reports that access to logging into the CA-based service is returning error messages. We are not seeing survey taking or response gathering impacted at this time. More information to follow.
- identified Nov 20, 2020, 06:27 PM UTC
We have identified the source of the issue and working to bring login access on CA accounts up to speed as swiftly as possible. More information to follow.
- monitoring Nov 20, 2020, 06:35 PM UTC
Login access for affected accounts has been restored. We are continuing to monitor to confirm complete resolution to the issues causing error messages to appear when logging into CA-based accounts.
- resolved Nov 20, 2020, 06:43 PM UTC
Login access for CA-based accounts has been restored. If you are still experiencing issues with logging into your CA-based Alchemer account, please reach out to our Support Team for assistance.