Alchemer experienced a critical incident on November 23, 2020 affecting Application - US, lasting 3h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 23, 2020, 02:13 PM UTC
We are currently investigating an issue that is causing some users to receive an error message upon logging into the US application. We are not seeing the EU or CA application affected at this time. More information to follow.
- identified Nov 23, 2020, 02:56 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 23, 2020, 03:57 PM UTC
Login access for affected accounts has been restored. We are continuing to monitor to confirm complete resolution to the issues causing error messages to appear when logging into US-based accounts.
- resolved Nov 23, 2020, 05:46 PM UTC
Login access for US-based accounts has been restored. If you are still experiencing issues with logging into your US-based Alchemer account, please reach out to our Support Team for assistance.