Alchemer incident

Intermittent US Survey Taking Errors

Notice Resolved View vendor source →

Alchemer experienced a notice incident on December 7, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2020, 05:58 PM UTC
Resolved
Dec 05, 2020, 08:00 AM UTC
Duration
—
Detected by Pingoru
Dec 07, 2020, 05:58 PM UTC

Update timeline

  1. resolved Dec 07, 2020, 05:58 PM UTC

    Between 12 PM MST and 5:53 AM MST on Saturday, December 5th, US-based surveys experienced intermittent issues causing error messages to appear for respondents attempting to load a survey. The Alchemer team was able to resolve the issue. We apologize for the issue.