Alchemer incident

Survey Taking and Login Errors for EU Accounts

Major Resolved View vendor source →

Alchemer experienced a major incident on February 1, 2021 affecting Survey Taking - EU and Application - EU, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2021, 08:24 AM UTC
Resolved
Feb 01, 2021, 09:05 AM UTC
Duration
41m
Detected by Pingoru
Feb 01, 2021, 08:24 AM UTC

Affected components

Survey Taking - EUApplication - EU

Update timeline

  1. investigating Feb 01, 2021, 08:24 AM UTC

    Intermittent errors are occurring for respondents taking surveys based on accounts on the EU service. Our engineers are investigating currently to find and fix the source of the problem. Please click the subscribe button to receive further updates as we work to resolve this issue as soon as possible.

  2. resolved Feb 01, 2021, 09:05 AM UTC

    This incident has been resolved.