Alchemer incident
Some users are unable to access our application - CA
Alchemer experienced a major incident on February 4, 2021 affecting Survey Taking - CA and Application - CA and 1 more component, lasting 3h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 04, 2021, 01:42 PM UTC
Some customers are unable to gain access to their Alchemer accounts. Survey taking is not affected and data continues to be collected. We’re aware of the issue and are working on it urgently. We’re really sorry to be holding you up today! Please know we are working hard to get everything up and running and we will update you here with the latest information.
- investigating Feb 04, 2021, 02:02 PM UTC
We are continuing to investigate this issue.
- identified Feb 04, 2021, 02:26 PM UTC
The issue has been identified. We continue to see intermittent CA application access issues and are working on implementing a fix now.
- monitoring Feb 04, 2021, 04:05 PM UTC
A fix has been implemented and application access has been restored.
- resolved Feb 04, 2021, 04:46 PM UTC
This incident has been resolved.