Alchemer incident

EU - Service Outage

Critical Resolved View vendor source →

Alchemer experienced a critical incident on February 18, 2021 affecting Survey Taking - EU and Application - EU, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2021, 09:29 AM UTC
Resolved
Feb 18, 2021, 10:53 AM UTC
Duration
1h 24m
Detected by Pingoru
Feb 18, 2021, 09:29 AM UTC

Affected components

Survey Taking - EUApplication - EU

Update timeline

  1. investigating Feb 18, 2021, 09:29 AM UTC

    We are currently experiencing a service outage affecting our EU Platform. Our engineers have been notified and are investigating the issue now.

  2. identified Feb 18, 2021, 10:02 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 18, 2021, 10:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 18, 2021, 10:53 AM UTC

    This incident has been resolved.