Alchemer experienced a minor incident on March 1, 2021 affecting Application - US and Reports & Exports - US, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Application - USReports & Exports - US
Update timeline
- investigating Mar 01, 2021, 01:59 PM UTC
Users are seeing intermittent errors across their Alchemer Account. Survey taking is not affected and data continues to be collected. We’re aware of the issue and are working on it urgently. We’re really sorry to be holding you up today! Please know we are working hard to get everything up and running and we will update you here with the latest information.
- resolved Mar 01, 2021, 03:03 PM UTC
This incident has been resolved.