Alchemer experienced a critical incident on March 10, 2021 affecting REST API - EU and Survey Taking - EU and 1 more component, lasting 10h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 10, 2021, 06:03 AM UTC
We are currently experiencing a service outage on our EU platform. Site Reliability Engineers are online investigating the issue at this time.
- investigating Mar 10, 2021, 10:13 AM UTC
We are continuing to investigate this issue.
- investigating Mar 10, 2021, 11:54 AM UTC
Site Reliability Engineers and Developers are online and investigating the issue. We apologize for the long delay and interruptions this is causing.
- investigating Mar 10, 2021, 02:08 PM UTC
We are working with our database partner AWS to resolve the issue. At this time we are still investigating.
- monitoring Mar 10, 2021, 04:11 PM UTC
A fix has been implemented. Our engineering team is monitoring results to ensure EU application access has been fully restored.
- resolved Mar 10, 2021, 04:18 PM UTC
This incident has been resolved.