Alchemer experienced a minor incident on March 17, 2021 affecting Reports & Exports - EU, lasting 6h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Reports & Exports - EU
Update timeline
- investigating Mar 17, 2021, 10:24 AM UTC
We are investigating an issue with reports and exports affecting some EU users.
- investigating Mar 17, 2021, 01:43 PM UTC
We have Site Reliability Engineers and Developers reviewing the issue at hand. We are seeing improvements with intermittent phases of the issue.
- monitoring Mar 17, 2021, 04:49 PM UTC
A fix has been implemented, reports and exports are operational. We are monitoring to ensure continued stability to those components.
- resolved Mar 17, 2021, 04:58 PM UTC
This incident has been resolved.