Alchemer experienced a minor incident on March 31, 2021 affecting Response Processing - US, lasting 11h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Response Processing - US
Update timeline
- monitoring Mar 31, 2021, 08:07 AM UTC
We are currently deploying a resolution for degraded response processing that has been taking place recently. You may experience oddities such as seemingly missing responses and slowdowns of the application as we actively work on the issue. Thank you for your patience, we expect to have this fully resolved soon.
- monitoring Mar 31, 2021, 05:29 PM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 31, 2021, 05:36 PM UTC
A fix has been implemented. We continue to monitor to ensure responses continue to process. Thank you for your patience.
- resolved Mar 31, 2021, 07:08 PM UTC
This incident has been resolved.