Alchemer incident

Response Processing on US is delayed, causing newly gathered responses to not appear in app.

Minor Resolved View vendor source →

Alchemer experienced a minor incident on April 8, 2021 affecting Application - US and Response Processing - US, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2021, 07:47 AM UTC
Resolved
Apr 08, 2021, 09:19 AM UTC
Duration
1h 32m
Detected by Pingoru
Apr 08, 2021, 07:47 AM UTC

Affected components

Application - USResponse Processing - US

Update timeline

  1. investigating Apr 08, 2021, 07:47 AM UTC

    Response Processing Delays causing new responses not to show up in Individual Responses. Engineering is currently online investigating.

  2. investigating Apr 08, 2021, 08:37 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 08, 2021, 09:19 AM UTC

    Engineering implemented a fix and Response Processing has been restored back to normal. New responses should be starting to display in-app shortly.