Alchemer incident

EU Application Login Issue

Major Resolved View vendor source →

Alchemer experienced a major incident on April 20, 2021 affecting Application - EU, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2021, 01:45 AM UTC
Resolved
Apr 20, 2021, 02:34 AM UTC
Duration
49m
Detected by Pingoru
Apr 20, 2021, 01:45 AM UTC

Affected components

Application - EU

Update timeline

  1. identified Apr 20, 2021, 01:45 AM UTC

    We are investigating issues with logging into the EU-based application. Our engineers are working as swiftly as possible to restore normal service. More information to follow.

  2. monitoring Apr 20, 2021, 01:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 20, 2021, 02:34 AM UTC

    This incident has been resolved.