Alchemer experienced a major incident on June 15, 2021 affecting Survey Taking - US and Survey Taking - CA, lasting 2h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 15, 2021, 07:20 PM UTC
We have identified an issue causing survey taking for US and CA-based surveys to return error messages to respondents. Our team is working swiftly to restore normal service as fast as possible.
- identified Jun 15, 2021, 07:46 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 15, 2021, 08:04 PM UTC
Our teams are continuing to work to resolve the issues impacting US survey taking at this time. More information to follow.
- monitoring Jun 15, 2021, 08:20 PM UTC
We have been able to resolve issues impacting US-based survey taking and are continuing to monitor the situation to ensure full resolution.
- monitoring Jun 15, 2021, 08:32 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 15, 2021, 08:39 PM UTC
We are to work to resolve continued survey taking issues on the US service. More information to follow
- monitoring Jun 15, 2021, 09:08 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 15, 2021, 09:18 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 15, 2021, 09:54 PM UTC
This incident has been resolved.