Alchemer experienced a major incident on July 1, 2021 affecting Survey Taking - EU and Response Processing - EU, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Survey Taking - EUResponse Processing - EU
Update timeline
- investigating Jul 01, 2021, 09:20 AM UTC
Intermittent errors are occurring for respondents taking surveys based on accounts on the EU service. Our Engineers are investigating currently to find and fix the source of the problem. Please click the subscribe button to receive further updates as we work to resolve this issue as soon as possible!
- resolved Jul 01, 2021, 10:05 AM UTC
Engineering identified the root cause and implemented a fix that allows Survey Taking to work as intended. Response Processing is also catching up and delayed responses should start coming in as soon as the web servers process them.