Alchemer incident

Survey Taking Errors for EU Accounts

Minor Resolved View vendor source →

Alchemer experienced a minor incident on July 5, 2021 affecting Survey Taking - EU and Response Processing - EU, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Jul 05, 2021, 11:15 AM UTC
Resolved
Jul 05, 2021, 12:06 PM UTC
Duration
50m
Detected by Pingoru
Jul 05, 2021, 11:15 AM UTC

Affected components

Survey Taking - EUResponse Processing - EU

Update timeline

  1. investigating Jul 05, 2021, 11:15 AM UTC

    Intermittent errors are occurring for respondents taking surveys based on accounts on the EU service. Our engineers are investigating currently to find and fix the source of the problem. Please click the subscribe button to receive further updates as we work to resolve this issue as soon as possible.

  2. resolved Jul 05, 2021, 12:06 PM UTC

    Survey taking and response processing were restored. Engineering continues monitoring our systems to ensure stability.