Alchemer incident

Survey taking affected on EU

Minor Resolved View vendor source →

Alchemer experienced a minor incident on November 11, 2021 affecting Survey Taking - EU, lasting 4h 5m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2021, 11:00 AM UTC
Resolved
Nov 11, 2021, 03:05 PM UTC
Duration
4h 5m
Detected by Pingoru
Nov 11, 2021, 11:00 AM UTC

Affected components

Survey Taking - EU

Update timeline

  1. investigating Nov 11, 2021, 11:00 AM UTC

    We are currently investigating this issue.

  2. identified Nov 11, 2021, 11:58 AM UTC

    The issue has been identified and we are currently working towards implementing a fix.

  3. identified Nov 11, 2021, 01:12 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Nov 11, 2021, 02:08 PM UTC

    Our Engineers are actively engaged on fixing the root cause in the shortest time. We sincerely apologize for the inconvenience!

  5. resolved Nov 11, 2021, 03:05 PM UTC

    This incident has been resolved.