Alchemer experienced a minor incident on December 21, 2021 affecting Response Processing - EU and Application - EU, lasting 3h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Response Processing - EUApplication - EU
Update timeline
- investigating Dec 21, 2021, 10:45 AM UTC
We are currently experiencing performance issues on loading and downloading exports. We are investigating the issue to restore performance as rapidly as possible.
- investigating Dec 21, 2021, 11:45 AM UTC
We are continuing to investigate this issue.
- investigating Dec 21, 2021, 11:48 AM UTC
There are also delays in response processing but data is gathered safely. We have all-hands-on-deck investigating the root cause and we will post updates regularly. We apologize for the inconvenience!
- investigating Dec 21, 2021, 12:51 PM UTC
We are continuing to investigate the issue. Thank you for your patience!
- resolved Dec 21, 2021, 02:18 PM UTC
This incident has been resolved.