Airtame incident

Unable to connect to Virtual Airtame Android via Pairing Code

Major Resolved View vendor source →

Airtame experienced a major incident on September 24, 2025 affecting Virtual Airtame Android, lasting 18h 27m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 08:09 PM UTC
Resolved
Sep 25, 2025, 02:36 PM UTC
Duration
18h 27m
Detected by Pingoru
Sep 24, 2025, 08:09 PM UTC

Affected components

Virtual Airtame Android

Update timeline

  1. investigating Sep 24, 2025, 08:09 PM UTC

    We are currently investigating an issue affecting connections to Virtual Airtame on Android. Some users are experiencing problems when attempting to pair using the provided code. Our team is actively working to identify the cause and will share updates as soon as more information is available.

  2. monitoring Sep 25, 2025, 01:09 PM UTC

    We identified an issue affecting connections to Virtual Airtame on Android, where some users experienced problems pairing with the provided code. The problem was caused by the logic handling FCM notifications. We have applied a hotfix and are currently monitoring to ensure the issue remains resolved.

  3. resolved Sep 25, 2025, 02:36 PM UTC

    The issue affecting connections to Virtual Airtame on Android, where some users experienced problems pairing with the provided code, has been resolved. The root cause was identified in the logic handling FCM notifications, and a fix has been applied. We have monitored the situation and confirmed that the service is now fully operational.