Airia incident

Severe Loss of Functionality - Multiple Environments

Major Resolved View vendor source →

Airia experienced a major incident on June 21, 2025 affecting mena.airia.ai and prodaus.airia.ai and 1 more component, lasting 15h 25m. The incident has been resolved; the full update timeline is below.

Started
Jun 21, 2025, 02:09 AM UTC
Resolved
Jun 21, 2025, 05:35 PM UTC
Duration
15h 25m
Detected by Pingoru
Jun 21, 2025, 02:09 AM UTC

Affected components

mena.airia.aiprodaus.airia.aieu1.airia.aiairia.ai

Update timeline

  1. investigating Jun 21, 2025, 02:09 AM UTC

    We are investigating the loss functionality within some or all Airia environments. Engineering has been engaged.

  2. investigating Jun 21, 2025, 03:41 AM UTC

    Engineering is engaged with our cloud partners to restore access to affected resources.

  3. identified Jun 21, 2025, 06:14 AM UTC

    Restoration of services ongoing.

  4. identified Jun 21, 2025, 09:08 AM UTC

    Restoration of services is ongoing.

  5. monitoring Jun 21, 2025, 10:51 AM UTC

    Most service functionality has been recovered. We're continuing to recover services.

  6. monitoring Jun 21, 2025, 11:20 AM UTC

    prodaus.airia.ai and eu1.airia.ai have been recovered. We are continuing to monitor closely in parallel to ongoing recovery efforts.

  7. monitoring Jun 21, 2025, 11:26 AM UTC

    All functionality within mena.airia.ai has been recovered. We're continuing to monitor all environments closely and continue recovery for airia.ai.

  8. monitoring Jun 21, 2025, 01:33 PM UTC

    We are continuing to work with engineering to fully restore functionality within all Airia environments.

  9. resolved Jun 21, 2025, 05:35 PM UTC

    The recovery of all Airia services in all environments is complete. We are continuing to monitor closely.