Airbrake incident

Reduced performance in API and error dashboard

Notice Resolved View vendor source →

Airbrake experienced a notice incident on May 27, 2025 affecting Web App and Notifier API, lasting 6d 7h. The incident has been resolved; the full update timeline is below.

Started
May 27, 2025, 05:46 PM UTC
Resolved
Jun 03, 2025, 01:16 AM UTC
Duration
6d 7h
Detected by Pingoru
May 27, 2025, 05:46 PM UTC

Affected components

Web AppNotifier API

Update timeline

  1. investigating May 27, 2025, 05:46 PM UTC

    We have identified an issue affecting a certain subset of customers and are currently working on remediation. We'll keep this issue updated. Please reach out to [email protected] if you have further questions.

  2. investigating May 29, 2025, 12:24 AM UTC

    We have resolved the backend issue where a subset of Airbrake projects' experienced blank error dashboards. The backlog in error events have been processed. Please reach out to [email protected] if you have further questions.

  3. resolved Jun 03, 2025, 01:16 AM UTC

    Update: A subset of customers experienced service disruptions due to an unresponsive backend API instance. This was triggered by a log storage issue that correlated with a surge in error ingestion traffic. We are actively investigating automated solutions to prevent similar occurrences in the future. We apologize for any inconvenience this caused, please reach out with any questions to [email protected].