Airbrake incident

Metric graphs not loading

Major Resolved View vendor source →

Airbrake experienced a major incident on July 13, 2026 affecting Web App, lasting 12h 14m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 03:15 PM UTC
Resolved
Jul 14, 2026, 03:29 AM UTC
Duration
12h 14m
Detected by Pingoru
Jul 13, 2026, 03:15 PM UTC

Affected components

Web App

Update timeline

  1. investigating Jul 14, 2026, 02:34 AM UTC

    Our dashboard graphs are currently not loading as expected. We are investigating the root cause and will share an update as soon as we have more information.

  2. identified Jul 14, 2026, 03:10 AM UTC

    We have identified the issue affecting service availability and are working through recovery steps. We are continuing to work on restoring normal operation and will share another update as soon as service is stable.

  3. resolved Jul 14, 2026, 03:29 AM UTC

    The incident has been resolved and metrics are back online. There will be a dip in metric count graphs while the incident was experienced. Error event data was recorded normally and was unaffected. We apologize for the inconvenience. If you have any questions please reach us at [email protected].