Airbnb experienced a notice incident on June 21, 2024, lasting 16h 24m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 21, 2024, 07:30 AM UTC
We are currently investigating an issue that is preventing some partners from creating Support Tickets. For critical issues that require escalation, kindly contact your Airbnb Connectivity Partner Manager. Please see ticket priority guidelines - https://developer.airbnb.com/docs/create-and-manage-support-cases#ticket-priority We are looking into the matter and will update you with the latest information as soon as possible.
- monitoring Jun 21, 2024, 04:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 21, 2024, 11:54 PM UTC
This incident has been resolved.