Airbnb incident

Missing Webhooks and Messages API for New Booking Threads

Notice Resolved View vendor source →

Airbnb experienced a notice incident on March 2, 2026, lasting 9d 11h. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2026, 02:47 PM UTC
Resolved
Mar 12, 2026, 01:49 AM UTC
Duration
9d 11h
Detected by Pingoru
Mar 02, 2026, 02:47 PM UTC

Update timeline

  1. monitoring Mar 02, 2026, 02:47 PM UTC

    We are actively monitoring an issue that affected webhooks and the Messages GET API for new booking threads. Partners may have been impacted during the window of Feb 24, 2026 5:26 PM PST through Feb 25, 2026 7:25 PM PST. Impacted partners may not have received webhook notifications for the first message in a new booking, and may be unable to retrieve those messages via the GET /v2/threads/{thread_id}/messages endpoint. We have identified the root cause of this issue and deployed a mitigation. We are working on backfilling impacted data.

  2. resolved Mar 12, 2026, 01:49 AM UTC

    This incident has been resolved. You may now retrieve the messages via the GET /v2/threads/{thread_id}/messages endpoint. If you require further assistance, please do not hesitate to reach out via the Support Portal.