Missing Webhooks and Messages API for New Booking Threads

Update timeline

1. monitoring Mar 02, 2026, 02:47 PM UTC

   We are actively monitoring an issue that affected webhooks and the Messages GET API for new booking threads. Partners may have been impacted during the window of Feb 24, 2026 5:26 PM PST through Feb 25, 2026 7:25 PM PST. Impacted partners may not have received webhook notifications for the first message in a new booking, and may be unable to retrieve those messages via the GET /v2/threads/{thread_id}/messages endpoint. We have identified the root cause of this issue and deployed a mitigation. We are working on backfilling impacted data.

2. resolved Mar 12, 2026, 01:49 AM UTC

   This incident has been resolved. You may now retrieve the messages via the GET /v2/threads/{thread_id}/messages endpoint. If you require further assistance, please do not hesitate to reach out via the Support Portal.