Airbnb incident

500 errors on Messaging API and webhooks missing thread IDs

Notice Resolved View vendor source →

Airbnb experienced a notice incident on November 25, 2024, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2024, 06:45 PM UTC
Resolved
Nov 26, 2024, 09:05 PM UTC
Duration
1d 2h
Detected by Pingoru
Nov 25, 2024, 06:45 PM UTC

Update timeline

  1. monitoring Nov 25, 2024, 06:45 PM UTC

    We experienced an increased number of 500 errors impacting the Message API, which started on Nov 24, 2024 around 10:03 AM (PST). This has been mitigated as of 11:57 AM (PST), on Nov 24. We are monitoring the results. In addition to 500 errors, during the incident, webhooks for newly crated reservations might have been sent without thread IDs. Our engineers have now backfilled the threads for the affected reservations. You can retrieve them using the GET Reservations API. We apologize for the inconvenience caused

  2. resolved Nov 26, 2024, 09:05 PM UTC

    This incident has been resolved. If you still experiencing this issue, please contact us via the Support Portal.