AI-Media incident

Alta licensing proxy0 down

Critical Resolved View vendor source →

AI-Media experienced a critical incident on May 12, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 12, 2023, 01:57 PM UTC
Resolved
Apr 27, 2023, 05:00 PM UTC
Duration
—
Detected by Pingoru
May 12, 2023, 01:57 PM UTC

Update timeline

  1. resolved May 12, 2023, 01:57 PM UTC

    Customers who have outbound firewall restrictions to only communicate with the public Alta floating license server through proxy0.licensing.eegapis.com experienced license server downtime leading to Alta channel failures. Customers who are set up to use the main cluster at licensing.eegapis.com should not have experienced issues.