AI-Media experienced a notice incident on November 14, 2023 affecting iCap, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
iCap
Update timeline
- monitoring Nov 14, 2023, 04:20 PM UTC
From approximately16:00-16:08 UTC today, one of the iCap relay servers experienced a connectivity issue. Any users connected to this server were automatically picked up by other servers in the cluster. We believe this is resolved but we are continuing to monitor and will update with any new information as this becomes available.
- resolved Nov 14, 2023, 05:24 PM UTC
This is now resolved. The issue was caused by a status check failure on the underlying hardware, which was then automatically rebooted. Since this reboot, all metrics are looking normal and the server is operating as expected.