AI-Media incident
Service availability problems due to AWS provider outage
AI-Media experienced a major incident on June 13, 2023 affecting iCap and Lexi and 1 more component, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 13, 2023, 07:28 PM UTC
Some of our cloud services which depend on the Amazon AWS US-East-1 data region are currently experiencing problems. AWS has acknowledged this as a general issue with their platform and is working on it, details here https://health.aws.amazon.com/health/status
- identified Jun 13, 2023, 08:07 PM UTC
An emergency update to the Lexi service has been deployed that should allow previously created instances to start in many cases. We are still waiting on a full resolution to the root causes with AWS.
- resolved Jun 13, 2023, 08:43 PM UTC
The provider outage is returning to normal and Ai-Media / EEG systems are currently testing as all clear.