AI-Media incident

Lexi issue - May 21 2024

Minor Resolved View vendor source →

AI-Media experienced a minor incident on May 21, 2024 affecting Lexi, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 21, 2024, 10:14 PM UTC
Resolved
May 21, 2024, 10:14 PM UTC
Duration
—
Detected by Pingoru
May 21, 2024, 10:14 PM UTC

Affected components

Lexi

Update timeline

  1. resolved May 21, 2024, 10:14 PM UTC

    We have received scattered reports of Lexi failing to generate captions today around 15:00 EST / 19:00 UTC. After investigating, we discovered that there was an approximate 10-minute window in which some Lexi jobs would fail to caption. This has already been mitigated and no action by end users is necessary at this time. If there are any questions, please reach out to our Support team at [email protected].