AI-Media experienced a notice incident on June 26, 2024 affecting Lexi and EEGCloud (Accounts and Billing), lasting —. The incident has been resolved; the full update timeline is below.
Affected components
LexiEEGCloud (Accounts and Billing)
Update timeline
- resolved Jun 26, 2024, 01:39 PM UTC
On June 26, 2024, between 05:57 and 06:17 UTC, our third-party vendor responsible for billing on EEGCloud experienced server timeout issues for customers in the US region. This would have affected general accessibility of some features on the EEGCloud website, and it appears to have also prevented Lexi events from starting normally. The vendor resolved their issues around 06:17 UTC. We apologize for any inconvenience this may have caused. If there are any questions, please contact our support team at [email protected].