AI-Media incident

Lexi Scheduling Outage - 4/23/25

Major Resolved View vendor source →

AI-Media experienced a major incident on April 24, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2025, 01:45 AM UTC
Resolved
Apr 24, 2025, 01:45 AM UTC
Duration
—
Detected by Pingoru
Apr 24, 2025, 01:45 AM UTC

Update timeline

  1. resolved Apr 24, 2025, 02:09 PM UTC

    Beginning around 8:26 pm EST (23 Apr) / 00:26 UTC (24 Apr), Lexi's scheduler experienced an outage lasting approximately 70 minutes. Events scheduled to start in that window did not start automatically. Events scheduled to end only terminated if the instance had a timeout set, and only after the job reached that timeout. After investigating, we were able to trace this issue to a recent update to Lexi's scheduling database. This has been resolved and Lexi's scheduler is fully functional. Please direct any questions about this incident to our Support team at [email protected].