AI-Media incident

iCap outage - 23 April 2025

Major Resolved View vendor source →

AI-Media experienced a major incident on April 23, 2025 affecting iCap and Lexi, lasting 19h 49m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2025, 06:02 PM UTC
Resolved
Apr 24, 2025, 01:51 PM UTC
Duration
19h 49m
Detected by Pingoru
Apr 23, 2025, 06:02 PM UTC

Affected components

iCapLexi

Update timeline

  1. monitoring Apr 23, 2025, 06:02 PM UTC

    Earlier today, around 11:37 am EST / 15:37 UTC, iCap experienced a brief outage. Service was restored to 100% after a few minutes. We are currently monitoring to make sure this incident is not ongoing.

  2. monitoring Apr 23, 2025, 08:52 PM UTC

    Update: we are continuing to investigate for a root cause on today's iCap outage. Monitoring shows all iCap metrics are reporting as normal and we do not believe this to be an ongoing issue.

  3. resolved Apr 24, 2025, 01:51 PM UTC

    After monitoring for the past day, we can confirm service has been fully restored and iCap is operating normally. More info to come in a post-mortem.