Agora incident

【Global】Real-Time Communication Abnormal statistics of login success rate data affect the display of the 'SD-RTN™ Join Experience Indicator' status, with no actual impact on customer experience

Minor Resolved View vendor source →

Agora experienced a minor incident on May 29, 2025 affecting Agora, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2025, 08:01 AM UTC
Resolved
May 29, 2025, 08:30 AM UTC
Duration
29m
Detected by Pingoru
May 29, 2025, 08:01 AM UTC

Affected components

Agora

Update timeline

  1. identified May 29, 2025, 08:01 AM UTC

    We have identified the cause of the issue and are currently working on a fix.

  2. resolved May 29, 2025, 08:21 AM UTC

    This incident has been resolved.

  3. resolved May 29, 2025, 08:30 AM UTC

    Starting from 2025-05-29 02:56:00 (UTC), the abnormal statistics of data indicators affected the display of the 'SD-RTN™ Join Experience Indicator' status, with no actual impact on customer experience. This issue was resolved at 2025-05-29 08:17:00 (UTC).