Agility CMS Outage History

Agility CMS had 14 outages in the last 2 years totaling 72h 51m of downtime — averaging 0.6 incidents per month.

There were 14 Agility CMS outages since July 3, 2024 totaling 72h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.agilitycms.com

Notice January 20, 2026

Management API Connection Issues in Canada

Detected by Pingoru: Jan 20, 2026, 02:15 PM UTC
Resolved: Jan 20, 2026, 09:33 PM UTC
Duration: 7h 18m

Affected: Canada Region: Management API

Timeline · 7 updates

investigating Jan 20, 2026, 02:15 PM UTC

We are currently investigating an issue with connections to the Management API in Canada.
identified Jan 20, 2026, 02:39 PM UTC

We have identified the source of the issue, and service has been restored. We are continuing to investigate the issue.
identified Jan 20, 2026, 02:59 PM UTC

We are continuing to monitor this service, with potential mitigation steps currently in progress.
identified Jan 20, 2026, 05:09 PM UTC

We are continuing to work on a fix for this issue.
monitoring Jan 20, 2026, 05:09 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Jan 20, 2026, 08:52 PM UTC

Earlier today, we observed a service outage related to a specific type of API request that a customer of ours was performing. This API request was able to exhaust a specific storage container. We were able to restore services quickly and have now released a fix to prevent this kind of call from impacting any further services.
resolved Jan 20, 2026, 09:33 PM UTC

We have monitored the fix and are confident the issue has been resolved successfully

Read the full incident report →

Notice October 29, 2025

Monitoring Infrastructure

Detected by Pingoru: Oct 29, 2025, 04:20 PM UTC
Resolved: Oct 30, 2025, 12:27 AM UTC
Duration: 8h 7m

Timeline · 5 updates

monitoring Oct 29, 2025, 04:20 PM UTC

We are observing issues among multiple cloud services. Our detection systems have not indicated any effects on our services, however we are continuing to monitor the situation
monitoring Oct 29, 2025, 05:05 PM UTC

We are continuing to Monitor the situation
monitoring Oct 29, 2025, 05:53 PM UTC

We are continuing to monitor the situation.
monitoring Oct 29, 2025, 07:37 PM UTC

Our Cloud provider as indicated that the issue has been resolved, we are still observing the situation
resolved Oct 30, 2025, 12:27 AM UTC

Cloud provider reporting normal operations

Read the full incident report →

Notice September 8, 2025

Issue with Swagger Docs

Detected by Pingoru: Sep 08, 2025, 08:24 PM UTC
Resolved: Sep 09, 2025, 01:03 PM UTC
Duration: 16h 38m

Timeline · 3 updates

identified Sep 08, 2025, 08:24 PM UTC

We have identified an issue with our Swagger Docs returning 400s. We are working on a hotfix to be released shortly. This does not affect production API calls.
monitoring Sep 08, 2025, 09:19 PM UTC

A fix has been implemented and we are monitoring.
resolved Sep 09, 2025, 01:03 PM UTC

The issue has been resolved. Swagger Docs are working correctly now

Read the full incident report →

Notice August 27, 2025

Fetch API: Issue with attachments on content lists

Detected by Pingoru: Aug 27, 2025, 06:03 PM UTC
Resolved: Aug 27, 2025, 06:38 PM UTC
Duration: 34m

Timeline · 2 updates

monitoring Aug 27, 2025, 06:03 PM UTC

We have identified an issue where image and file attachments on content lists are not resolving correctly. A fix has been implemented and we are monitoring the issue.
resolved Aug 27, 2025, 06:38 PM UTC

This incident has been resolved.

Read the full incident report →

Notice July 17, 2025

Content Infrastructure Incident in EU

Detected by Pingoru: Jul 17, 2025, 01:30 PM UTC
Resolved: Jul 17, 2025, 01:30 PM UTC
Duration: —

Affected: Europe Region: Content Manager Web App

Timeline · 1 update

resolved Jul 17, 2025, 01:30 PM UTC

This incident has been resolved. Content updates published in the last 8 hours may have been effected in the EU region.

Read the full incident report →

Critical March 27, 2025

Agility Instance Access Outage

Detected by Pingoru: Mar 27, 2025, 05:17 PM UTC
Resolved: Mar 27, 2025, 08:27 PM UTC
Duration: 3h 9m

Affected: USA North Central: Content Manager Web AppCanada Region: Content Manager Web AppEurope Region: Content Manager Web AppAustralia Region: Content Manager Web App

Timeline · 3 updates

investigating Mar 27, 2025, 05:17 PM UTC

We're currently investigating this issue and it's scope
monitoring Mar 27, 2025, 05:52 PM UTC

A fix has been implemented and we're monitoring the results
resolved Mar 27, 2025, 08:27 PM UTC

This incident has been resolved

Read the full incident report →

Notice March 5, 2025

Brief Delay to API Content Updates

Detected by Pingoru: Mar 05, 2025, 09:35 PM UTC
Resolved: Mar 05, 2025, 09:30 PM UTC
Duration: —

Timeline · 1 update

resolved Mar 05, 2025, 09:35 PM UTC

We experienced a brief delay with updates to API content globally. We identified the issue and released a fix at 4:32PM ET.

Read the full incident report →

Minor December 6, 2024

[Resolved] Scripts added to Rich Text fields may not be coming through when published

Detected by Pingoru: Dec 06, 2024, 08:34 PM UTC
Resolved: Dec 06, 2024, 09:40 PM UTC
Duration: 1h 5m

Affected: USA North Central: Content Manager Web AppCanada Region: Content Manager Web AppEurope Region: Content Manager Web AppAustralia Region: Content Manager Web App

Timeline · 2 updates

investigating Dec 06, 2024, 08:34 PM UTC

We are currently investigating an issue where scripts that have been added to content via a Rich Text Field may not be coming through when published.
resolved Dec 06, 2024, 09:40 PM UTC

The issue has been resolved and a fix has been released

Read the full incident report →

Minor December 5, 2024

[Resolved] API Content Not Updating for Some Customers

Detected by Pingoru: Dec 05, 2024, 06:57 PM UTC
Resolved: Dec 05, 2024, 07:56 PM UTC
Duration: 59m

Timeline · 4 updates

investigating Dec 05, 2024, 06:57 PM UTC

We are currently investigating this issue.
identified Dec 05, 2024, 07:19 PM UTC

The issue has been identified and a fix is being implemented.
identified Dec 05, 2024, 07:56 PM UTC

We are continuing to work on a fix for this issue.
resolved Dec 05, 2024, 07:56 PM UTC

We had an update to optimize our dynamic pages with large lists that introduced an issue with some customers. We have implemented a fix and are continuing to monitor.

Read the full incident report →

Major November 25, 2024

[Investigating] Degraded Performance with Internal Cloud Storage

Detected by Pingoru: Nov 25, 2024, 11:55 AM UTC
Resolved: Nov 26, 2024, 02:31 PM UTC
Duration: 1d 2h

Timeline · 5 updates

investigating Nov 25, 2024, 11:55 AM UTC

We are currently investigating this issue, some customers may receive a 503 or 401 error
identified Nov 25, 2024, 12:25 PM UTC

We believe we've identified the issue and are working on a fix
monitoring Nov 25, 2024, 07:07 PM UTC

A fix has been implemented to mitigate this issue and we are continuing to monitor.
monitoring Nov 25, 2024, 07:07 PM UTC

We are continuing to monitor for any further issues.
resolved Nov 26, 2024, 02:31 PM UTC

This incident has been resolved.

Read the full incident report →

Major November 19, 2024

Currently investigating an issue with our FetchAPI

Detected by Pingoru: Nov 19, 2024, 07:34 PM UTC
Resolved: Nov 19, 2024, 07:40 PM UTC
Duration: 5m

Timeline · 2 updates

investigating Nov 19, 2024, 07:34 PM UTC

We are currently investigating an issue with our FetchAPI, please stay tuned for updates. We appreciate your patience as we investigate.
resolved Nov 19, 2024, 07:40 PM UTC

All services have been restored and should be functioning normally

Read the full incident report →

Major October 28, 2024

Fetch API - issue with nested dynamic pages not appearing in API

Detected by Pingoru: Oct 28, 2024, 01:38 PM UTC
Resolved: Oct 28, 2024, 04:44 PM UTC
Duration: 3h 6m

Timeline · 4 updates

investigating Oct 28, 2024, 01:38 PM UTC

We are investigating an issue where nested dynamic pages are not appearing in the API. We will have an update soon on a fix for this issue.
identified Oct 28, 2024, 01:55 PM UTC

We have identified the source of the issue and a fix is being implemented.
monitoring Oct 28, 2024, 02:15 PM UTC

A fix has been implemented and we are monitoring the issue.
resolved Oct 28, 2024, 04:44 PM UTC

This incident has been resolved.

Read the full incident report →

Minor July 3, 2024

An Azure issue may be causing dropped connections or slow response times to Agility services.

Detected by Pingoru: Jul 03, 2024, 05:40 PM UTC
Resolved: Jul 03, 2024, 08:11 PM UTC
Duration: 2h 30m

Affected: USA North Central: Content Manager Web AppUSA North Central: Management API

Timeline · 2 updates

investigating Jul 03, 2024, 05:40 PM UTC

An Azure issue may be causing dropped connections or slow response times to Agility services. We are monitoring this and will continue to provide updates.
resolved Jul 03, 2024, 08:11 PM UTC

This incident has been resolved.

Read the full incident report →

Minor July 3, 2024

An Azure issue may be causing dropped connections or slow response times to Agility services in the USA

Detected by Pingoru: Jul 03, 2024, 05:33 PM UTC
Resolved: Jul 03, 2024, 08:11 PM UTC
Duration: 2h 38m

Timeline · 2 updates

monitoring Jul 03, 2024, 05:33 PM UTC

An Azure issue may be causing dropped connections or slow response times to Agility services. We are monitoring this and will continue to provide updates.
resolved Jul 03, 2024, 08:11 PM UTC

This incident has been resolved.

Read the full incident report →