Agility CMS incident

Management API Connection Issues in Canada

Notice Resolved View vendor source →

Agility CMS experienced a notice incident on January 20, 2026 affecting Canada Region: Management API, lasting 7h 18m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2026, 02:15 PM UTC
Resolved
Jan 20, 2026, 09:33 PM UTC
Duration
7h 18m
Detected by Pingoru
Jan 20, 2026, 02:15 PM UTC

Affected components

Canada Region: Management API

Update timeline

  1. investigating Jan 20, 2026, 02:15 PM UTC

    We are currently investigating an issue with connections to the Management API in Canada.

  2. identified Jan 20, 2026, 02:39 PM UTC

    We have identified the source of the issue, and service has been restored. We are continuing to investigate the issue.

  3. identified Jan 20, 2026, 02:59 PM UTC

    We are continuing to monitor this service, with potential mitigation steps currently in progress.

  4. identified Jan 20, 2026, 05:09 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jan 20, 2026, 05:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Jan 20, 2026, 08:52 PM UTC

    Earlier today, we observed a service outage related to a specific type of API request that a customer of ours was performing. This API request was able to exhaust a specific storage container. We were able to restore services quickly and have now released a fix to prevent this kind of call from impacting any further services.

  7. resolved Jan 20, 2026, 09:33 PM UTC

    We have monitored the fix and are confident the issue has been resolved successfully