AfterShip incident

Missing Return Label Action Button in Return Email Notifications

Major Resolved View vendor source →

AfterShip experienced a major incident on August 22, 2025 affecting Returns, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2025, 06:22 PM UTC
Resolved
Aug 22, 2025, 06:39 PM UTC
Duration
16m
Detected by Pingoru
Aug 22, 2025, 06:22 PM UTC

Affected components

Returns

Update timeline

  1. investigating Aug 22, 2025, 06:22 PM UTC

    Return emails are currently not showing the usual download button for return labels. Labels are still being generated, and the team is working to restore the button display.

  2. resolved Aug 22, 2025, 06:39 PM UTC

    The service has been restored. Affected historical data will be restored by the end of the day today.