AfterShip incident

Due to an issue with our internal services, multiple AfterShip services were impacted.

Notice Resolved View vendor source →

AfterShip experienced a notice incident on October 5, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2025, 10:00 PM UTC
Resolved
Oct 05, 2025, 10:00 PM UTC
Duration
—
Detected by Pingoru
Oct 05, 2025, 10:00 PM UTC

Update timeline

  1. resolved Oct 06, 2025, 02:34 AM UTC

    The affected period was 2025/10/05 05:15 PM EDT to 2025/10/05 06:05 PM EDT. These products were affected: AfterShip Tracking: Public EDD API error rate was greater than 30%, All user's Branded Tracking Pages were unavailable; Tracking notification delay were upto 30 mins during the incident period, the AEDD Shopify plugin was unavailable. EDD to C: Error rate was more than 93%, it was almost completely unusable during that period. Account: The user enters the Admin site but sees a blank screen, The Traffic store could not access the recommended products. Returns: All the create/cancel/close Shopify return operations failed during that time. Marketing: A small portion of the C-end components were unable to be displayed, A small portion of the marketing process was affected.