Afterpay experienced a minor incident on July 20, 2026 affecting Consumer Portal, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 20, 2026, 10:46 PM UTC
Status: Investigating We are currently experiencing an issue with our in-app support chat where responses may not be displayed. If you need assistance, please contact us via email or phone instead. US: 1 833 844 8095 Canada: 1 833 918 6111 Australia: https://www.afterpay.com/en-AU/submit-form New Zealand: https://www.afterpay.com/en-NZ/submit-form We apologize for the inconvenience and are working to resolve this as quickly as possible. Affected components Consumer Portal (Degraded performance)
- resolved Jul 20, 2026, 11:32 PM UTC
Status: Resolved Our team has resolved the previous issue with in-app support chat. We appreciate your patience as we worked to resolve this issue. Affected components Consumer Portal (Operational)