Afterpay experienced a minor incident on May 8, 2026 affecting Online API and In-Store API, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 11:45 PM UTC
Status: Investigating We're currently experiencing a service outage in checkout conversion. We're actively investigating and will provide an update as soon as possible. Affected components Online API (Full outage) In-Store API (Full outage)
- identified May 08, 2026, 01:10 AM UTC
Status: Identified An incident with a downstream provider is impacting latency. We are investigating the matter further and share further updates as soon as possible. Affected components Online API (Degraded performance) In-Store API (Degraded performance)
- monitoring May 08, 2026, 01:27 AM UTC
Status: Monitoring Afterpay API services are operational. We are continuing to monitor for any ongoing impact from downstream providers. Affected components Online API (Operational) In-Store API (Operational)
- resolved May 08, 2026, 02:08 AM UTC
Status: Resolved Earlier today, an infrastructure issue at a third-party cloud provider caused temporary disruption to Afterpay services. Some merchants may have experienced increased latency during the affected window. The issue is resolved and services are operating normally. Affected components Online API (Operational) In-Store API (Operational)