Affirm experienced a critical incident on June 12, 2025 affecting US and Canada, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:17 PM UTC
We are currently investigating a degradation to checkout and other services in the US
- investigating Jun 12, 2025, 06:30 PM UTC
We have confirmed that not all merchants are impacted. We are working to delineate exactly who is and is not impacted and will communicate to merchants/partners accordingly.
- identified Jun 12, 2025, 06:43 PM UTC
We have identified the cause of the outage and are investigating potential mitigations now.
- identified Jun 12, 2025, 06:56 PM UTC
We have updated the status to reflect that Checkout in Canada was impacted to some degree.
- monitoring Jun 12, 2025, 06:58 PM UTC
We have implemented a mitigation which is showing some positive impact to impacted services. We are continuing to monitor that impact and will update accordingly.
- monitoring Jun 12, 2025, 07:16 PM UTC
The mitigation applied has been successful at restoring Checkout Service for Affirm merchants. We are continuing to monitor to ensure that service is fully restored.
- monitoring Jun 12, 2025, 07:36 PM UTC
We are continuing to monitor the health of Checkout Service in US/CA and have seen no regression in service health.
- monitoring Jun 12, 2025, 07:57 PM UTC
We are continuing to monitor for issues with Checkout Service in US/CA. No regression in service health has been observed.
- monitoring Jun 12, 2025, 08:08 PM UTC
We see normal success rates for checkout in all countries and domains. Continuing to monitor before considering the issue resolved.
- monitoring Jun 12, 2025, 08:37 PM UTC
Affirm Checkout in US/CA has maintained normal success rates. We are continuing to monitor.
- resolved Jun 12, 2025, 09:05 PM UTC
This incident has been resolved.