Affirm experienced a major incident on April 23, 2024 affecting US, lasting 3h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 23, 2024, 06:58 PM UTC
We have identified the cause of the disruption to our loan application as due to 500 errors on our authorization endpoint and are currently attempting to fix the issue.
- identified Apr 23, 2024, 07:00 PM UTC
The issue has been identified and we are currently working on a fix.
- investigating Apr 23, 2024, 07:11 PM UTC
We are currently experiencing elevated level of errors that are affecting customer loan application, and we are investigating the issue. We will provide additional updates as we know more.
- monitoring Apr 23, 2024, 07:28 PM UTC
We have implemented a fix and have seen a recovery in the loan application services. We will continue to monitor the situation to ensure that our systems are fully operational.
- monitoring Apr 23, 2024, 07:42 PM UTC
We are seeing recovery on our loan application service after the fix implementation. We will continue to monitor the situation to ensure that our systems are fully operational.
- resolved Apr 23, 2024, 10:28 PM UTC
This incident has been resolved since 12:45pm PDT.